Business Operations & AI Coordinator

Awaken your inner monster.At WICK we believe that what makes us different is the most valuable thing we have. We are looking for someone who will connect every part of our team and help us build how WICK works.Our story, in the words of our Creative DirectorI believe we all carry something inside that the world will never fully understand. A dream that seems too big. An idea that looks crazy to everyone else. For most of our lives, we are taught to hide it, to fit in, to make less noise.WICK was born from the opposite belief. To me, a monster was never something ugly or scary. It is that voice inside you that refuses to disappear, the one that tells you to try one more time when nobody believes in you.I put a part of myself into every universe we create. Every color, every scar, every character. And then something beautiful happened: people from different cities and countries started recognizing themselves in WICK. That is when I understood that WICK no longer belongs only to me. It belongs to everyone who has ever felt different.So never silence that part of you. Protect it. Let it grow.You don't find your tribe. You recognize it.Paulo Araujo, Creative DirectorWhere we are nowWICK is a clothing brand that creates its own universes: characters, colors and stories for everyone who has ever felt different. We are growing at double digits vs. last year and we sell worldwide. Our main markets are the US and Europe, and we want to keep exploring new ones.We are a small team that moves fast. Now we need someone in the middle of everything: someone who connects all departments, makes sure our processes work and that nothing falls through the cracks.What WICK brings youDirect work with the COO and exposure to every area of a fast-growing global brand.A real role in building and improving how WICK works.A brand with a real identity and an active, international community.Direct impact: in a small team, your work will show in the results every week.A role that grows with the brand: as we grow, your role will grow too.What you will doCross-department link: be the connection between operations, customer care, e-commerce, marketing and content, across our teams in Spain, the US and Brazil. Follow up on every task until it is done.Processes and tools: validate and improve our internal processes and the digital tools we use, spot errors and document how things work.Customer care: support our Customer Care team with orders, shipping, exchanges and returns from customers all over the world, and keep our service standards consistent across markets.Social media and UGC: coordinate content created by our community and creators, and work with the creative team to turn it into posts, web content and campaigns.Data and reporting: track KPIs, read our daily reports and turn the numbers into concrete actions. What is not measured cannot be improved.What we are looking for1 to 3 years of experience in operations, e-commerce, a startup or a similar generalist role.Comfort with digital tools, including AI tools.A strong eye for detail and a process mindset.Comfort switching between very different tasks in the same day.Professional written and spoken English. Spanish is a plus.Organized and autonomous, able to run several projects at once.Above all: you identify with our manifesto.Nice to haveExperience with Shopify, Klaviyo or Meta Business Suite.Experience in customer support or content creation.Comfort with spreadsheets and data.Portuguese or other languages.ConditionsPermanent contract, full time.Hybrid model in Madrid.How to applySend us your CV. Bonus: tell us in two lines about a process you have improved and how you did it.Welcome to WICK.