Business Operations Associate

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.Monee is part of Sea Limited, a global technology company.Job Description:Finance & ReconciliationConduct financial reconciliations for insurance transactions with external partners (e.g., Shopee), including investigation and resolution of discrepancies, refund cases and operational gaps.Act as the go-to person for operational issues including technical errors, policy processing issues, and system concernsCoordinate with Product Managers and Tech teams to investigate and resolve escalationsProject & Product SupportLead and support project execution from initiation to closure, including planning, monitoring, and evaluationSupport product growth initiatives and operational improvementsDevelop understanding of products to support escalation handling and issue resolutionMarketing & Campaign ExecutionSupport end-to-end marketing campaign executionCoordinate with Marketing team and designers for asset preparation and campaign setupEnsure proper alignment of campaigns with business objectivesMarket & Strategy SupportConduct market and competitor research to support business and product decisionsProvide insights to support strategic planning and improvementsCompliance & Stakeholder CoordinationCoordinate with Legal and Compliance teams to ensure alignment with terms and conditionsLiaise with external partners to resolve discrepancies and operational concernsRequirements:Bachelor's Degree / 4-Year Course Graduate (Business, Management or related field preferred)At least 3-5 years of experience in business operations, project management, or a similar role.Strong organizational skills and exceptional attention to detail.Proficiency with spreadsheet tools (Google Sheets/Excel).Good communication and interpersonal skills; able to coordinate across multiple teams.Proactive, able to manage multiple tasks, and comfortable working in a fast-paced environment.Basic understanding of marketing or sales operations is a plus.