Business Operations Associate – Customer Account & Project Delivery

Job SummaryWe are looking for a Business Operations Associate to join our Operations Department in Singapore. This role manages customer coordination and the end-to-end delivery of regional business projects, from deal registration and order confirmation through delivery, customer acceptance and project close-out.Key ResponsibilitiesCreate and maintain deal registration records for confirmed business opportunities handed over by the Business Development team.Serve as the primary Operations point of contact for customers throughout project execution.Review customer purchase orders and confirm project scope, quantities, delivery locations, schedules, contact persons and acceptance requirements.Establish and maintain project plans, delivery milestones, action trackers and supporting documentation.Coordinate with Business Development, Commercial Operations, Procurement, Logistics, Technical and Finance teams to drive project execution.Monitor order, production, shipment, delivery and service progress, ensuring customer commitments are properly followed through.Provide customers with timely project updates and respond to day-to-day enquiries relating to order and delivery status.Coordinate project changes and assess their impact on scope, timeline, delivery and customer commitments.Identify potential delays, dependencies and operational risks, and escalate them promptly to the relevant stakeholders and management.Coordinate delivery, installation, service completion and customer acceptance where applicable.Ensure proof of delivery, acceptance records and other supporting documents are complete and properly maintained.Confirm project completion and hand over the required documentation for billing and commercial close-out.RequirementsDiploma or Bachelor’s degree in any discipline, preferably in Business Administration, International Business, Operations Management, Project Management, Communications or a related field.Relevant experience in business operations, customer coordination, order management, project coordination or B2B account support is preferred.Fresh graduates with strong internship, customer service or coordination experience are welcome to apply.Strong written and spoken English.Ability to communicate professionally in Mandarin is required for coordination with Mandarin-speaking customers and regional business partners.Strong customer communication, stakeholder coordination and problem-solving skills.Well-organised and detail-oriented, with the ability to manage multiple projects, priorities and deadlines.Proactive and dependable, with a strong sense of ownership and follow-through.Able to work independently while collaborating effectively across different teams and countries.Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.Experience in regional B2B business operations or customer-facing project delivery would be an advantage.