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Business Operations Executive

RVS iGlobal - White Label Service Provider · Gurugram, Haryana, India

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Job Title: Business Operations Executive Employment Type: Full-time Work Mode: On-site Job Location: Jammu / Gurugram Industry: IT / Managed ServicesRole Overview We are looking for a highly organized and proactive Business Operations Executive to work closely with the Director and support day-to-day business operations.

This role is critical in ensuring operational efficiency, accurate reporting, effective coordination across teams, and timely follow-through on business priorities. The ideal candidate will be a strong communicator, detail-oriented, and confident in managing multiple responsibilities while taking ownership of tasks and driving them to completion. What the role is responsible for Operational ownership Tracking contracts, renewals, licenses, suppliers, and key dates Making sure renewals and follow-ups are identified well in advance, not at the last minute Maintaining clear records so nothing relies on memory or informal notes Supporting sales and renewals Preparing information ahead of customer renewals and reviews Making sure customers receive clear, timely updates — especially when everything is running well Supporting the Director with preparation so meetings and pitches are structured and effective Decision support (not just escalation) When issues arise, you will: Assess the situation Prepare clear options with a recommendation Escalate with context, not just questions Progress sensible next steps if the Director is unavailable, keeping everything visible This role is about reducing interruptions and noise, not creating more of them. Structure in a fast-moving environment Helping build simple, practical processes that support the business Keeping organization and visibility when priorities change Improving how information is tracked and shared over time Director support Preparing meeting notes, follow-ups, and action lists Tracking agreed actions and making sure they are completed Acting as an operational point of continuity when the Director is dealing with technical issues or customer escalations RequirementsWhat this role is not Not a pure admin role Not a project manager waiting for instructions Not a role where everything is escalated for approval Not a corporate or heavily bureaucratic environment The type of person this suits This role will suit someone who: Is naturally organized and detail-focused Thinks ahead and flags issues early Is comfortable making sensible decisions with incomplete information Prefers bringing options and recommendations, not just problems Can prioritize calmly when several things are happening at once Is happy working behind the scenes to support visible wins for others You do not need to be highly technical, but you must be comfortable working in a technical business. Requirements Experience & skills Minimum 4 years of Experience in business operations, executive support, coordination, or a similar role. Strong organisational and follow-through skills Confident written and verbal communication Comfortable working closely with senior leadership Familiarity with spreadsheets, trackers, and business systems, Judgement, ownership, and reliability are more important than formal qualifications. Benefits