Business Operations Intern

We’re Hiring | Business Operations Intern – Customer Support & Lead Management (Hybrid)Company: Urban Raga Music School

Location: Kalyan Nagar, Bengaluru/ HybridType: Paid InternshipSuitable for: Recent Graduates & Early-Career CandidatesUrban Raga Music School is looking for a responsible, proactive and organised Business Operations Intern who is comfortable with customer communication, lead follow-ups, coordination and day-to-day business operations.What You Will Work OnHandle and follow up on new student enquiries and leads.Update lead status, remarks and next follow-up actions in the CRM.Schedule trial classes and follow up with prospective students for admissions.Communicate with parents and students through calls and WhatsApp.Coordinate with teachers, vendors and internal teams.Support basic administration, documentation and data management.Maintain trackers, CRM records and regular work updates.Take ownership of assigned tasks and follow them through to completion.Support the Technology/IT team with non-technical projects, testing, data collection and coordination.Assist with other business projects and gain exposure to how a growing education organization operates.Performance KPIsPerformance will be reviewed monthly based on:Lead Management & Follow-up – 40%Customer Service & Coordination – 20%Task Completion & Accuracy – 15%Proactivity & Ownership – 15%Communication & Work Discipline – 10%The role requires consistent CRM updates, timely follow-ups, regular work reporting and proper closure of assigned responsibilities.Who Can Apply?College students, final-year students or recent graduates.Good verbal and written English communication skills.Comfortable communicating with customers through phone calls and WhatsApp.Basic knowledge of Excel or Google Sheets.Comfortable learning CRM systems, AI tools and other digital platforms.Organized, responsible and strong at follow-ups and coordination.Must have a laptop, reliable internet connection and a suitable Work From Home setup.Internship TermsFixed-duration internship under a written Internship Agreement.Stipend and internship duration will be communicated during the selection process.Work From Home with mutually agreed working and availability hours.Monthly performance reviews will be conducted.Confidential company, customer and business information must be protected.Company data, passwords, documents and internal information must not be copied or shared without authorization.All work, documents, accounts and responsibilities must be properly handed over at the end of the internship.Either party may discontinue the internship in accordance with the Internship Agreement.An Internship Certificate will be issued upon successful completion of the internship and proper handover.Completion of the internship does not guarantee permanent employment with Urban Raga.How to ApplyInterested candidates can apply by sharing their CV along with a short introduction explaining why they would be a good fit for this role at mail- hr@urbanraga.comIf you are proactive, organized, comfortable communicating with people and interested in learning how business operations work in a growing organization, we would love to hear from you.