Business Operations Manager

About the roleIncresco runs three business lines — a technology consulting practice, a SaaS product suite, and a product for the hospitality sector. We are hiring a Business Operations Manager to own how the company runs across all three.You will report to the CEO and work across every function — sales, delivery, engineering, finance and people. This is an ownership role with four defined mandates, not a support role.ResponsibilitiesOperating cadence. Run the company's operating rhythm across all functions and business lines — set agendas, circulate pre-reads, record decisions, and drive every action item to closure.Business reporting. Build and own the management reporting the business runs on — define the metrics, establish the source and cadence, assign owners, and keep the numbers reliable.Governance and follow-through. Maintain the record of what was decided, by whom and by when, and drive stalled items to completion.Resource and priority planning. Work across competing demands from multiple business lines, assemble the facts, and bring the CEO a clear recommendation.External representation. Represent the company in writing and in person with clients, candidates, partners and vendors.Requirements3–7 years running operations, a business unit, or a function with its own outcomesExcellent written and spoken EnglishDirect ownership of a budget, margin, collections number or cost line — owned, not reported onProven ability to hold people to commitments across teams you do not manageStrong commercial judgement — able to form a view and defend a recommendationSound judgement on cost and on sequencing prioritiesMBA or equivalent commercial trainingAble to work on-site in BangalorePreferredBuilt management reporting where none existed previouslyRun a recurring operating reviewExperience working with overseas clients or buyers in writingExposure to a services, consulting or project-based business