Business Operations Manager

Company Description 2468 creates better break spaces that help people relax, recharge, and return to work with renewed energy. By combining data insights with technical expertise, the company partners with businesses to design workplace services tailored to both operational needs and team preferences. Solutions range from coffee machines and water coolers to snack stations and micromarkets, all customized to fit specific environments and working styles. 2468 focuses on enhancing motivation, productivity, and workplace culture, helping organisations attract and retain talent while improving employee engagement.Role Description Key ResponsibilitiesLead, coach and develop the Billing and Credit Control team, setting clear objectives and performance standards.Manage relationships with key customer accounts, particularly around billing, queries and payment issues.Oversee billing, credit control, cash allocation and customer account query resolution.Weekly reporting of department KPI’s, taking ownership of aged debt, debtor days and cash collection performance.Handle complex customer account issues and support the team with escalations. Identify recurring problems and drive practical improvements to processes and ways of working.Work closely with Sales, Operations, Customer Service and Finance to resolve issues that are delaying payment.Provide clear management communications on cash collection, aged debt and key customer issues.Ensure appropriate financial controls and company policies are followed.What We’re Looking ForEssentialA leader with previous people management experience. Strong customer relationship and stakeholder management skills.Good working knowledge of billing, accounts receivable and/or credit control.Experience resolving customer account, invoice or payment issues.Strong communication skills with the confidence to deal with customers and colleagues at all levels.Commercial, practical and solutions-focused approach, eager to expand knowledge and skills.Strong Excel and general systems skills.Good analytical and problem-solving skills.DesirableExperience managing a Billing, Credit Control, Accounts Receivable or Customer Accounts team.Experience in a service-based or operational business.Process improvement experience.Knowledge of Sage or another ERP/finance system.