Business Operations Specialist

Position Overview: The Specialist, Business Operations will be responsible for managing and optimizing business operations related to cloud services, vendor partnerships, customer accounts, billing, reporting, and revenue assurance. The role will work closely with Sales, Finance, Technical, and Cloud Service Provider (CSP) teams to ensure operational efficiency, accurate billing, partner compliance, customer satisfaction, and business growth.

Key Responsibilities

Business Analytics & Reporting:Develop and maintain operational dashboards and reports covering revenue, ARR/MRR, cloud consumption, margins, customer usage, and operational KPIs.Perform usage reconciliation and variance analysis between cloud provider data, internal billing records, and customer contracts.Analyze customer consumption trends to identify upselling, retention, and cloud cost-optimization opportunities.Partner Management:Coordinate with CSP partner managers and channel teams and maintain partner requirements, certifications, revenue targets, and competency compliance.Manage deal registrations, partner incentives, rebates, MDF, and partner business reviews (PBRs).Provisioning & Order Fulfillment:Coordinate customer cloud account provisioning, subscriptions, marketplace services, licenses, and onboarding activities with technical teams.Billing & Revenue Assurance:Monitor monthly cloud consumption and billing data to minimize revenue leakage and ensure accurate customer invoicing.Work with Finance to resolve billing discrepancies, disputes, credit notes, and invoice-related issues.Process Optimization:Identify operational bottlenecks and automate reporting and workflows across CRM, BI, Cloud Management Platforms (CMP), and ERP systems.Support Sales teams with pricing analysis, discount modeling, cloud quotations, and commercial proposals.Client Account Management:Manage operational relationships with assigned cloud customers and coordinate onboarding, regular operational reviews, renewals, and service-related activities.Monitor customer consumption, contract renewals, spending trends, and usage spikes to support customer retention and account growth.Identify and coordinate expansion, upselling, committed-spend, Reserved Instance/Savings Plan, and other cloud optimization opportunities.Conduct Quarterly Business Reviews (QBRs) with key customers to review consumption, spending, operational performance, and growth opportunities.Qualifications, Experience and Additional Requirements:Bachelor’s degree in Business Administration, Finance, Accounting, Economics, Computer Science, Information Systems, or a related field.2–5 years of experience in business operations, cloud operations, sales operations, commercial operations, account management, or a related role.Understanding of cloud services, cloud billing, subscriptions, and CSP/reseller business models.Strong skills in Excel/Google Sheets, data analysis, reporting, dashboards, and reconciliation.Experience with CRM, ERP, BI, or Cloud Management Platforms (CMP) is an advantage.Strong understanding of revenue, margin, pricing, billing, invoicing, and commercial analysis.Good analytical, problem-solving, coordination, and negotiation skills.Strong communication and stakeholder-management skills.Ability to work effectively with Sales, Finance, Technical, Vendors, CSP partners, and customers.Knowledge of AWS, Microsoft Azure, or Google Cloud and relevant partner ecosystems will be an advantage.Experience with Power BI/Tableau, SQL, or reporting automation will be an added advantage.Employment Benefits & Other Details: Job Location: Mohakhali/ Dhanmondi, DhakaSalary: BDT 30,000–40,000/month, based on experience and positionOffice Time: 9:00 AM – 6:30 PMWeekly Holidays: 2 daysFestival Bonus: 2 per year

Benefits

Mobile Bill & Lunch FacilitySalary Review: Yearly