Business Process & Improvement Analyst – Billing & Collections

Department: Billing Employment Type: Full time Location: Hybrid - Sandyford, Dublin 18 Salary: 45-50k OTEThe Business Process & Improvement Analyst maps current working practices end to end — across billing assurance, exception handling, collections and payment arrangements — to give us a single, accurate view of how work flows. From that baseline, the role owns a quarterly roadmap of process improvements, worked jointly with the internal development team to increase automation, reduce manual effort, lift team capacity and output, and minimise operational and regulatory risk.The role also builds a centralised reporting view covering management information (MI) and daily operational work queues.Key ResponsibilitiesProcess Mapping & ImprovementAssess and document current working practices end to end, capturing all process steps and touch points across the operational streams using appropriate process mapping tools.Identify inefficiencies, manual effort and control gaps, and translate them into prioritised improvement opportunities.Develop and own a quarterly roadmap of process improvements with the internal development team, targeting increased automation, reduced manual effort, greater capacity and lower operational and regulatory risk and facilitate workshops to validate current state maps, agree target-state designs and secure sign-off.Centralised Reporting & MIDesign, build and maintain a centralised reporting view covering management information and daily operational work queues, using tools including Power BI and SQL to track key performance across billing and collections.Own data quality within reporting outputs (source validation and reconciliation against the system of record), provide data-driven recommendations and track adoption.Business Analysis & RequirementsGather, document and validate business requirements for Billing & Collections change, working with stakeholders across IT, Operations, Finance and Customer Experience.Produce business cases ensuring solutions are fit for purpose and aligned to Yuno Energy / PrepayPower needs, and take requirements through to sign-off ahead of delivery.Change Pipeline & GovernanceCoordinate and track the change pipeline (bugs, defects and feature requests), champion operational priorities through to delivery, and provide regular structured updates on performance to both technical and non-technical audiences.Change & Systems SupportSupport testing and UAT, coordinate implementation through delivery, and verify that changes to billing, CRM and collections systems meet regulatory, industry and internal control standards before sign-off.EssentialSkills, Knowledge and Expertise:Proven experience in a business analysis, process improvement or reporting role, ideally within utilities, financial services or another regulated, high-volume operational environment.Strong process mapping skills, with hands-on experience using recognised tools to capture and maintain end-to-end process maps.Strong reporting and analytics capability, including Power BI and SQL, with the ability to build and maintain dashboards and operational reporting from source data.Sound data quality discipline (source validation and reconciliation against systems of record) and the ability to write clear business requirements and business cases and take them through to sign-off.Confident communicator able to influence technical and non-technical audiences and run workshops, and well organised enough to manage a change pipeline and quarterly roadmap alongside day-to-day delivery.DesirableWorking knowledge of the Irish energy market, including billing, collections and regulatory obligations (CRU).Familiarity with CRM platforms (CRM Evo or equivalent), Microsoft 365 (Teams, SharePoint, Power Automate) and case management tooling.Exposure to automation and low-code tooling, ideally gained working alongside an internal development team through the full change lifecycle.BenefitsCompetitive salary and bonus structurePrivate Pension Contribution Scheme with Zurich LifeDiscounted Health Insurance - Group Scheme with Laya HealthcareEmployee Assistance Program provided by TELUS HealthFree Online GP Services via Webdoctor.ieExcellent career progression opportunities in a growing company with strong market presenceFast-paced, friendly team environmentContinuous training and developmentAnnual leave that increases with serviceExclusive PrepayPower Staff TariffModern offices with excellent facilities in SandyfordActive CSR, Wellness, and Social initiatives plus great social eventsRefer-a-Friend SchemeTaxSaver Travel Tickets & Bike-to-Work SchemeAbout Yuno EnergySince entering the Irish market in late 2023, we’ve been transforming the residential energy sector with a bold mission: to help consumers save energy and money through a data-driven, app-first experience. We are redefining how people understand and engage with their energy.Our innovative approach delivers radical transparency and rewards energy efficiency. With just a few taps, customers can gain a clear view of their energy habits—tracking every hour, unit, and cent of their usage. In 2025, together with PrepayPower, we proudly reached over 350,000 customer connections.Why Work at Yuno EnergyAt Yuno Energy, we believe work should be both challenging and rewarding. Ranked among Ireland’s Great Places to Work, we offer ambitious individuals a dynamic, fast-paced environment with exciting opportunities for growth.We are proud to be an Equal Opportunity Employer, committed to treating all employees, customers, and stakeholders with dignity and respect. We value diverse talent and are dedicated to building an inclusive workplace that drives innovation and delivers exceptional services. We encourage applications from people of all backgrounds and experiences.Yuno Energy is part of the Yuno Group, alongside PrepayPower and firmus Energy. With almost 600 employees and growing, we are shaping the future of electricity, gas, and broadband in Ireland.Join us and become part of a dynamic, ambitious team that’s shaping the future of energy.PrivacyBy applying for this role, you agree to Yuno Energy processing your personal data for recruitment purposes. We handle all applications in line with our Privacy NoticeYou can view our Careers Privacy Policy | Ireland's Newest Electricity Provider - Yuno Energy for more information.