Business Process Analyst (BPA)

Position SummaryThe Oklahoma State Department of Health (OSDH) is seeking a Business Process Analyst (BPA) to support the Transformation Management Office (TMO) in driving agency-wide process improvement and modernization initiatives. This role will focus on analyzing business operations, documenting current and future-state processes, identifying inefficiencies, and implementing sustainable improvements using Lean Six Sigma and quality improvement methodologies.The BPA will work closely with stakeholders across the agency to assess workflows, develop process documentation, facilitate improvement initiatives, and support organizational transformation efforts that increase efficiency, quality, and operational effectiveness.Key ResponsibilitiesBusiness Process Analysis & ImprovementConduct business process assessments through stakeholder interviews, workflow reviews, data analysis, and operational evaluations. Analyze current business operations to identify bottlenecks, redundancies, inefficiencies, and process gaps. Apply Lean Six Sigma and quality improvement methodologies to drive process optimization. Perform root cause analysis and recommend sustainable solutions to improve performance. Develop process improvement recommendations based on operational data and stakeholder feedback. Process DocumentationCreate and maintain:Current-State (As-Is) Process MapsFuture-State (To-Be) Process MapsWorkflow DiagramsStandard Operating Procedures (SOPs)Business Requirements DocumentationProcess Improvement ReportsExecutive SummariesEnsure all documentation is complete, accurate, standardized, and aligned with agency requirements. Stakeholder Engagement & FacilitationFacilitate process improvement workshops, stakeholder meetings, and collaborative working sessions. Partner with program staff, subject matter experts, leadership, and operational teams to identify process challenges and improvement opportunities. Build consensus among stakeholders regarding recommended solutions and implementation approaches. Communicate findings, recommendations, risks, and project status updates effectively. Performance Management & Change EnablementDevelop and track process performance metrics and key performance indicators (KPIs). Measure effectiveness of implemented solutions and continuous improvement initiatives. Support implementation planning, organizational change management, and sustainment activities. Monitor adoption of new processes and recommend additional improvements where necessary. Maintain project documentation related to deliverables, risks, issues, dependencies, and recommendations. Required Qualifications3-5+ years of experience as a Business Analyst, Business Process Analyst, Process Improvement Analyst, or related role. Professional experience in:Business AnalysisProcess ImprovementOperational ExcellenceProject ManagementPerformance ManagementExperience conducting business process analysis and workflow assessments. Strong analytical and problem-solving skills. Experience developing:Process MapsSOPsBusiness RequirementsExecutive ReportsProcess Improvement DocumentationExperience facilitating stakeholder meetings and requirements discussions. Strong written, verbal, and presentation communication skills. Ability to work independently and manage multiple priorities simultaneously. Preferred QualificationsExperience supporting strategic initiatives, organizational transformation programs, or enterprise modernization efforts. Experience in:State GovernmentPublic HealthHealthcareFinanceRegulatory EnvironmentsMaster's Degree in:Business Administration (MBA)Healthcare Administration (MHA)Related FieldExperience developing executive dashboards, operational reports, and performance metrics. Experience with business process reengineering initiatives. Familiarity with change management methodologies. Experience working in highly regulated environments. Certifications & ClearancePreferred CertificationsLean Six Sigma Green BeltLean Six Sigma Black BeltCertified Business Analysis Professional (CBAP)PMI Professional in Business Analysis (PMI-PBA)Project Management Professional (PMP)Change Management Certification (Prosci or equivalent)ClearanceNo security clearance requirement specified. Must be eligible to satisfy Oklahoma State Department of Health onboarding and background requirements. About VarmodaVarmoda is a federal IT solutions provider founded in 2020 and headquartered in McLean, Virginia, delivering citizen-centric public services across Financial Assistance, Public Benefits, and Security & Defense domains. Our five-layer architecture — Salesforce (Engagement), Databricks (Data), ServiceNow (Orchestration), Pega (Decisioning), and Oracle HR (Capacity) — puts data at the common thread of every solution we build for federal agencies and the citizens they serve. Varmoda holds CMMI Maturity Level 3, ISO 9001, ISO 20000, and ISO 27001 certifications, and is recognized as a V3 veteran-friendly employer.Why VarmodaGrowth opportunity within a fast-scaling federal IT firmDirect impact on citizen-facing federal programsCompetitive benefits including 401k, health insurance, Paid Time Off, Life Insurance and others — customize per role/locationVeteran-friendly (V3) workplace cultureEqual Employment OpportunityVarmoda is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Varmoda and its affiliated entities never request payment, banking details, or financial information from candidates during hiring. All legitimate communication comes from a varmoda.com address or JobDiva — report suspicious contact to info@varmoda.com. Varmoda and its affiliates are Equal Opportunity Employers; all qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally protected characteristic.