Business Process Improvement

Key ResponsibilitiesConduct process mapping and business process analysis to identify improvement opportunities.Identify process gaps, analyze business unit needs, and develop continuous improvement solutions through cross-functional collaboration, ensuring processes are more efficient, effective, and aligned with business goals (better, faster, safer, and cheaper).Visualize workflows using flowcharts and process diagrams to identify bottlenecks, redundancies, and improvement opportunities.Collaborate with stakeholders to transform "As-Is" processes into optimized "To-Be" process models.Develop, review, and maintain business process documentation, including SOPs, Work Instructions (WI), and process flow diagramsLead and support the implementation of business process improvement and automation initiatives.Monitor and evaluate the effectiveness of implemented improvements and provide recommendations for continuous enhancement.Build and maintain effective relationships with internal and external stakeholders to support business improvement initiatives.Present process analysis findings, project progress, and recommendations clearly and concisely to stakeholders and management.RequirementsBachelor's degree in Industrial Engineering, Information Systems, Computer Science, Engineering, Business, or a related field.Minimum 8–10 years of experience in Business Process Improvement, Operational Excellence, Business Transformation, Process Automation, or Digital Transformation.Proven experience in business process mapping, process redesign, and automation initiatives.Strong understanding of Business Process Management (BPM), workflow automation, digital process optimization, and system implementation.Experience collaborating with IT teams and translating business requirements into digital solutions (ERP, BPM, RPA, Workflow, or similar platforms).Knowledge of Lean, Six Sigma, Project Management, and Change Management methodologies.Strong analytical thinking, stakeholder management, and problem-solving skills.Excellent communication and facilitation skills with cross-functional teams.Willing to travel across DSN Group business units when required.Preferred Technical SkillsBusiness Process Modeling (BPMN, Visio, Bizagi, or equivalent)ERP implementation or enhancement (e.g., SAP, Oracle, Microsoft Dynamics)Workflow & Process Automation platforms (Power Automate, UiPath, Automation Anywhere, etc.)Process mining and business analytics tools (Power BI, Tableau, Celonis, or equivalent)Basic understanding of database concepts, APIs, and system integrationDigital transformation and business technology adoption