Business Process Lead

Business Process Lead – Banking - LondonAn experienced Business Process Lead is required by UK Challenger Bank that is growing its Transformation & Change function. They are looking for a Business Process Lead to help reshape how the organisation designs, runs and improves its core processes. This is a great opportunity for an experienced process professional to take ownership of high-visibility improvement work, partner directly with senior stakeholders, and help build a process-excellence capability that will shape the bank for years to come.About the roleReporting to the Transformation Director, you'll lead structured process improvement work across the business — from mapping and diagnosing current-state processes through to designing and embedding better ways of working. You'll be a hands-on practitioner and a trusted advisor in equal measure, comfortable running workshops with front-line teams one day and briefing senior leaders the next.What you'll be doingBuilding genuine relationships with business leaders and support functions across the bank, and becoming a go-to advisor on process improvement and best practiceMapping, analysing and documenting how processes currently work to uncover inefficiencies, risks and opportunitiesDesigning future-state processes that support the bank's strategy while meeting regulatory expectationsApplying recognised improvement methods (Lean, Six Sigma or similar) to deliver improvements that actually stickSetting up KPIs and other measures so that benefits — cost savings, productivity gains, better customer outcomes — can be tracked and evidencedMaking sure risk, control and compliance considerations are designed into every process from the outsetPartnering with business and technology colleagues to identify where automation, simplification or digitisation can add valueHelping shape the bank's broader process improvement capability, including standards, frameworks and ways of workingCoaching and upskilling colleagues in process improvement tools and techniques, and championing a continuous-improvement mindset across the organisationTechnical background:Solid experience mapping and analysing processes (e.g. using BPMN or a similar notation)A track record of applying Lean, Six Sigma or comparable structured improvement methodologiesComfortable using data to identify, size and prove out process improvementsGood working knowledge of operational risk and control frameworksYou as a person:A confident stakeholder manager who can influence and build trust at senior levelsA strong workshop facilitator who can get the best out of a roomAnalytical, curious and a natural problem-solverA clear, concise communicator, whatever the audiencePragmatic and outcome-focused — you get things deliveredAble to lead cross-functional work and bring people with you without relying on formal authorityYou'll be joining a business investing seriously in transformation, with real scope to shape how process improvement is done — not just execute someone else's playbook. It's a highly visible role with direct exposure to senior leadership, and genuine variety across the initiatives you'll touch.Sound like your kind of gig? If you’re up for the challenge, send your CV and let’s talk.