Business Process Manager, based at Mumbai

Candidate should be Graduate/Post Graduate with 5-8 years of professional experience in business process management, digital transformation, IT operations. Strong working knowledge of process mapping tools and automation platformsShould be data-driven, tech-savvy and skilled in designing and implementing processes and optimizing end-to-end operational workflows.Job responsibilities include:Preparing SOPs / process manuals of new business and updating existing SOPs.Conducting in-depth analysis of existing business processes to identify inefficiencies and bottlenecks and implementing solutions in close coordination with various teams across the organization.Monitoring compliance to laid processes by examining and analysing records, reports, operating practices and documentation.Analyse Risk and determine control in the existing process.Discover opportunities for automation using workflow tools, RPA (Robotic Process Automation), and AI capabilities.Evaluate and recommend emerging automation software and AI technologies.Act as the primary liaison between business units and IT/development teams.Conduct training sessions and create enablement materials to drive user adoption of new systemsTraining / guiding users on different processes / systems.Handling ISO related activities –creating/maintaining documents as per ISO standards and conducting internal audits, coordinating external audits.Analysing customer complaints, internal staff errors to identify the Root cause and working on preventive actions.Excellent Communication both Oral and Written are a prerequisite for the position.Candidates with certifications in Project Management, Six Sigma Black/Green Belt, ISO 9001:2015 lead auditor who are up-to-date with industry trends and advancements in business process reengineering methodologies, experience implementing AI agents or customized workflow automation will be preferred.