Business Process Manager

Business Process Performance ManagerReporting to: Head of FP&AExperience: 6+ years

Location: DRC, CONGOFunction: Business Process / Continuous Improvement / Digital TransformationRole OverviewWe are looking for a Business Process Performance Manager to improve business performance across Finance, Sales, Supply Chain, Operations, HR and other functions.The role will focus on process mapping, performance improvement, internal controls, information governance, automation and change management.

This is a business/process role, not an IT role.Key ResponsibilitiesMap and analyse end-to-end business processes and identify delays, duplication, errors, rework and control gaps.Redesign processes with clear KPIs, ownership, SLAs, controls and escalation mechanisms.Develop and maintain process maps, SOPs, RACI, controls and improvement roadmaps.Improve information governance, including data classification, access, repositories, sharing and retention.Identify and implement process automation using Power Automate, n8n, ClickUp, SharePoint, Teams, APIs or similar tools.Translate business requirements into functional specifications, workflows and implementation plans.Lead UAT, implementation, go-live, user training and adoption.Track measurable benefits such as reduced cycle time, manual effort, errors and operating costs.Work closely with FP&A, Finance, IT, HR, Legal/Compliance and business process owners.Required Experience & SkillsDegree in Information Systems or related discipline, or equivalent experience.6+ years in Business Process Management, Continuous Improvement, Business Analysis, Internal Controls or Digital Transformation.Strong experience in process mapping, root-cause analysis, process redesign and performance measurement.Experience translating business requirements into workflow, reporting or automation solutions.Strong knowledge of KPI design, dashboards and benefits realisation.Working knowledge of SharePoint, OneDrive, Teams, information governance, access controls, DLP and data protection concepts.Exposure to n8n, Power Automate, ClickUp or similar automation tools preferred.Strong Excel skills; exposure to Power BI, Power Query, SQL or similar tools.Experience in change management, training, UAT and stakeholder management.PreferredFMCG, manufacturing, distribution, supply chain or other operationally intensive experience.Africa / multi-country / multicultural experience.ERP, CRM, finance, sales automation or manufacturing process experience.French is ideal; English is mandatory.Willingness to travel regularly to company sites and regional locations.Ideal CandidateA hands-on, business-first process improvement professional who can diagnose operational problems, redesign processes, introduce practical automation, strengthen controls and drive adoption across functions.