Business Process Manager

Company Description Svamaan Financial Services Pvt. Ltd. is a new-age NBFC-MFI committed to improving the lives and livelihoods of customers across India through responsible financial inclusion. The organization focuses on providing accessible financial services to underserved communities, enabling sustainable economic growth and empowerment. Svamaan combines modern financial practices with a strong social mission, offering products and services designed to meet the real needs of its customers. Team members join a purpose-driven environment that values integrity, customer-centricity, and long-term impact in the financial inclusion space.Role Description The Business Process Manager will be responsible for designing, documenting, implementing, and improving end-to-end business processes across the organization. Day-to-day activities include mapping current workflows, identifying bottlenecks, analyzing process performance data, and proposing solutions that enhance efficiency, quality, and compliance. The role will collaborate closely with operations, technology, risk, and compliance teams to ensure processes align with regulatory requirements and organizational goals. The Business Process Manager will also lead or support change management initiatives, develop standard operating procedures, and provide training to stakeholders on updated processes. This is a full-time, on-site role based in Mumbai.Qualifications Strong business process design, process mapping, and workflow optimization skills, with experience implementing process improvements in financial services or related sectors.Proficiency in data analysis and performance measurement, including the ability to use metrics and KPIs to assess process effectiveness and drive decisions.Knowledge of NBFC/MFI operations, financial inclusion products, and regulatory/compliance frameworks relevant to lending and microfinance.Experience in cross-functional collaboration, stakeholder management, and change management to support process adoption and continuous improvement.Ability to document processes clearly, create standard operating procedures, and deliver training or communication materials for diverse teams.Strong analytical and problem-solving abilities, with attention to detail and a structured approach to identifying root causes and solutions.Excellent written and verbal communication skills in English; proficiency in additional Indian languages is an advantage.Bachelor’s or Master’s degree in Business, Finance, Operations Management, Engineering, or a related field; relevant certifications in process management (e.g., Lean, Six Sigma) are a plus.Prior experience in NBFC, banking, microfinance, or other financial services organizations is highly desirable.