Business Process, Officer

Job Description: - Own and maintain CRM configuration, data structure, permissions, and workflows. - Build and optimize workflow automation across the revenue process to reduce manual work. - Monitor CRM data quality, workflows, integrations, and user access. - Improve revenue processes and maintain clear SOPs, process documentation, SLAs, and RACI.- Build dashboards and reports for pipeline, forecasting, order flow, and SLA performance. - Manage client security questionnaires, vendor assessments, and due diligence requests. - Collaborate with Legal, IT Sec, and Engineering on security and compliance .Requirements: - Bachelor’s degree in Information Systems, Industrial Engineering, or related field. - 3+ years of experience in CRM administration/configuration, preferably HubSpot. - Strong experience in workflow automation, business process improvement, and system integration. - Proficient in data analysis and reporting using Excel/Google Sheets and CRM reporting tools. - Familiar with ERP systems, preferably NetSuite. - Knowledge of data governance and security/compliance frameworks (ISO 27001/SOC 2) is a plus. - Familiar with automation tools such as Zapier, Power Automate, or n8n is a plus. - Strong analytical, problem-solving, communication, and stakeholder management skills. - Professional English proficiency, written and spoken.