Business Process Specialist

We are looking for an experienced Business Process Specialist to support Business Excellence initiatives through process documentation, standardization, and improvement across Customer Experience functions.Key Responsibilities:Conduct stakeholder workshops and gather process requirements.Design To-Be processes and workflows.Develop and maintain SOPs and BPM documentation.Identify process improvement opportunities and support re-engineering initiatives.Analyze KPIs and process performance metrics.Ensure alignment with BPM governance and standards.Coordinate reviews, approvals, and process sign-offs.Required Skills:Experience in BPM & BPR methodologiesHands-on experience with SAP Signavio/ ARIS / Microsoft Visio (preferred)Salesforce experience preferredCX Transformation experience across Marketing, Sales, Leasing, Operations, Maintenance, and Mobile AppsGCC Real Estate experience preferredStrong stakeholder management and analytical skillsLean Six Sigma Green Belt preferredQualifications:Bachelor’s degree in Business, Information Systems, Engineering, or related fieldMinimum 7+ years of experience as a Business Analyst / BPM Specialist or similar roleExperience in real estate, government, or large enterprise environments preferred.