Business Support/业务支持 (Last-mile delivery/末端配送)

Key Responsibilities1. Regional Operations Management- Manage the daily operations of multiple delivery stations within the assigned region, including parcel collection, sorting, delivery, Return-to-Origin (RTO), and Cash-on-Delivery (COD) operations. - Ensure operational efficiency and achieve delivery Service Level Agreement (SLA) targets.2. Team Management- Lead, develop, and manage Station Managers, local supervisors, and both in-house and outsourced courier teams.- Drive Saudization workforce targets and oversee workforce scheduling, attendance, and daily station operations.3. Operational Excellence- Monitor key operational KPIs, including Proof of Delivery (POD), First Attempt Delivery Rate, Delivery Success Rate, Delivery Timeliness, and Damage/Loss Rate.- Develop and implement Performance Improvement Plans (PIP) to continuously improve station performance.Requirements - Experience in logistics, express delivery, or e-commerce operations.- Proven experience managing multiple sites and frontline operations teams.- Strong analytical and problem-solving skills.- Experience with logistics / courier companies is preferred.- Languages: High proficient in Chinese Mandarin & English/Arabic///////////////////////////////////////////////////////////岗位职责1. 区域运营管理- 负责所辖区域多个站点的日常运营，包括揽收、分拣、派送、退件（RTO）及 COD 管理。- 确保运营效率及配送时效（SLA）达成。2. 团队管理- 负责站长、本地主管及配送团队（自有及外包）的管理与培养。 - 推动沙特本地化（Saudization）用工目标，负责排班、考勤及日常运营管理。3. 运营改善- 监控 POD、首次派送成功率、妥投率、派送时效及破损率等关键 KPI。- 制定并推动绩效改善计划，持续提升站点运营表现。岗位要求- 具备物流、快递或电商配送运营管理经验。- 有多站点运营及团队管理经验。- 具备良好的数据分析及问题解决能力。- 有物流或快递企业经验者优先。- 语言要求：中文和阿拉伯语还是英语。