Business Systems Administator & Analyst

Role PurposeWe are looking for a Business Systems Administrator & Analyst to provide hands-on operational support across Salesforce and connected business systems. The role combines Salesforce administration, systems and integration monitoring, business-user support, data reconciliation, reporting, testing and operational follow-up, with a focus on system reliability, accurate data and timely reporting.Key Responsibilities· Perform day-to-day administration and routine configuration across Salesforce Commerce Cloud and Service Cloud, including users, roles, permissions and approved platform settings.Support hands-on HTML updates and front-end content changes across Salesforce Commerce Cloud and other e-commerce platforms, ensuring accurate implementation of approved website content and campaign requirements.· Support product, content, promotion and campaign configuration across Salesforce and connected commerce/POS environments.· Monitor system integrations, scheduled jobs, APIs, synchronization processes and failed transactions across Salesforce and connected platforms.· Conduct hands-on first-level investigation of integration and system issues, identify the likely source of errors and coordinate resolution with the relevant technical teams or partners.· Provide functional support to business users and help resolve day-to-day Salesforce and connected-system requests.· Reconcile key business data across systems, monitor data quality and investigate discrepancies across customers, products, orders, inventory, transactions and promotions.· Build and maintain Salesforce reports and dashboards and support recurring BI reporting using Tableau or similar tools.· Translate business reporting requirements into practical metrics, dashboards and reports, validating source data and report logic.· Support user acceptance testing, regression testing and operational validation for system and integration changes, including post-release checks.· Maintain clear documentation, user guides and process notes and support user adoption and basic training.Candidate Profile· Bachelor’s degree in Information Systems, Computer Science, Business Analytics or a related discipline, or equivalent practical experience.· 2–4 years of relevant experience in Salesforce administration, CRM operations, systems support, business systems analysis or a similar role.· Hands-on experience with Salesforce Service Cloud and an e-commerce platform such as Salesforce Commerce Cloud, Shopify, Magento (Adobe Commerce) or a similar platform is required.· Hands-on experience monitoring or supporting system integrations, APIs, data flows, synchronization issues and integration errors. Development-level expertise is not required.· Experience creating Salesforce reports and dashboards and working with Tableau or another BI platform.· Experience with data reconciliation, data-quality monitoring and recurring operational reporting.· Strong hands-on HTML/CSS/JS expertise is required. Exposure to NetSuite, retail POS systems and broader e-commerce environments is highly desirable.· Strong Excel and data-manipulation skills; basic SQL knowledge is an advantage.· Salesforce Administrator certification is preferred.· Strong analytical, troubleshooting, documentation, communication and follow-up skills.· Experience supporting retail, beauty, consumer or direct-to-consumer businesses is an advantage.