Business Systems Manager – Salesforce

NH Management is a Dubai-based corporate services and regulatory consultancy with operations across the DIFC and ADGM. We advise international clients on UAE market entry, company formation, regulatory licensing, tax, accounting and ongoing corporate administration.We are looking for an experienced Business Systems Manager to take ownership of the systems and processes that support our growing business.This is a hands-on role for someone who enjoys improving how a business actually operates, not simply administering software.About roleYou will be responsible for developing and managing our internal business systems, with Salesforce at the centre of the environment.A key priority will be continuing the development of our Salesforce setup and ensuring that it connects properly with our finance, pricing and operational processes.You will work closely with the partners, finance, compliance and client-facing teams to identify where processes can be simplified, automated and better controlled.The objective is straightforward: information should be entered once, processes should be clear, and the business should not depend on manual follow-ups to get things done.Responsibilities* Own and develop our Salesforce environment, including data structure, flows, permissions, reports and dashboards* Improve and automate workflows across client onboarding, engagement setup, invoicing, renewals and internal reporting* Integrate Salesforce with QuickBooks and other finance, pricing and operational systems* Maintain our service and pricing catalogue as a reliable source of information across proposals, billing and management reporting* Improve data quality and manage data migration and clean-up where required* Produce and improve management reporting covering pipeline, work in progress, receivables, renewals and other operational KPIs* Document key systems and processes in a practical and usable way* Train colleagues and support adoption of new processes and systems* Manage our external IT service provider and coordinate day-to-day IT requirements* Oversee software licences, user access and technology spend* Support access control, business continuity and technology-related data protection requirements across our DIFC and ADGM operations* Identify opportunities to automate repetitive work and continuously improve the way the firm operatesWhat we are looking forWe are looking for someone who is practical, organised and comfortable taking ownership.Ideally, you will have:* 4–8 years of experience in business systems, CRM, IT operations, business operations or a similar role* Strong hands-on Salesforce experience* Salesforce Administrator certification* Experience building Salesforce flows, modifying data models, managing permissions and creating meaningful reporting and dashboards* Experience integrating a CRM with an accounting or ERP platform such as QuickBooks, Xero, Zoho or NetSuite* Strong understanding of business processes and how systems should support them* Experience working with data migrations, data clean-up and imperfect legacy data* Strong analytical and problem-solving skills* Ability to document processes clearly and simply* Experience working with or managing outsourced IT providers* Confidence working directly with senior management and different departments across a businessExperience within professional services, corporate services, financial services, legal, accounting or consulting would be particularly useful.