Business Transformation Consultant

Company Description At Hawk’N Technologies:We help growing businesses design smarter systems so their operations become easier to run, not harder to manage. We work closely with clients to understand how their work actually happens, identifying bottlenecks, manual dependencies, and where information or effort is wasted. Using process systemization, automation, custom business software, and AI-driven integrations, we transform these insights into practical solutions that simplify daily work. Our approach follows a clear cycle - Understand → Systemize → Implement → Automate → Measure → Improve, ensuring technology adapts to the business, not the other way around. Hawk’N Technologies focuses on business systems and process automation to support sustainable growth and better performance.About the Role:We are seeking a hands-on Business Transformation Consultant to act as the strategic bridge between our clients' business goals and our development team. This is not a role for high-level PowerPoint strategists. You will be in the trenches: leading deep-dive diagnostics, mapping complex workflows, writing developer-ready system blueprints, and actively tracking the success of the operational improvements we promise to deliver.You will own the client’s core business metrics and ensure our custom-built solutions provide continuous, measurable value month after month.Key Responsibilities:Lead "Growth Sprint" diagnostics with clients to identify their highest-leverage operational bottlenecks and quantify the current cost of those inefficiencies.Map complex "As-Is" workflows and design logical, step-by-step "To-Be" digital systems using tools like Miro or Lucidchart.Translate business logic and operational requirements into clear, developer-ready Product Requirements Documents (PRDs) and user stories.Collaborate with our Senior Tech Mentor to validate the technical feasibility of your designed workflows before presenting them to the client.Act as the primary point of contact and "shield" for our development team, ensuring developers receive clear, unambiguous instructions and are protected from vague client requests.Own the metric post-launch: track system performance, host monthly strategy calls with the client, and deliver a monthly "Value Report" proving the operational improvement.Continuously identify the next bottleneck to solve, ensuring the client receives compounding value from their monthly subscription.Requirements:1-2 years of experience as a Business Analyst, Operations Analyst, Junior Consultant, or Technical Product Manager in a automation or consulting environment.Core Skill: Hands-on problem solving. You must have a proven ability to take a vague business problem, ask the right probing questions, and break it down into a logical, executable workflow.Strong foundational business acumen, specifically understanding how business workflows function and where they typically break during periods of growth.Excellent English communication skills (written and verbal), with the ability to confidently guide founders and operations heads through diagnostic sessions.High technical literacy: You must understand what software capabilities at a conceptual level, without needing to know how to code them.Proficiency in process mapping and documentation tools such as Miro, Lucidchart, Notion, Confluence, or equivalentFamiliarity with project management tools like Jira, ClickUp, Linear or equivalent An ever-learning mindset with a genuine curiosity for diverse business models and a drive to see tangible results from your work.Preferred Qualifications:Experience helping traditional or mid-sized businesses transition to streamlined digital operations.Basic understanding of database structures and custom API integrations.Experience conducting user acceptance testing (UAT) and managing client expectations.What You Will Gain:Direct mentorship from the founder and a Senior Tech Mentor, accelerating your growth into a top-tier Solutions Architect or Head of Operations.The autonomy to own the transformation journey for diverse clients, from initial diagnostic to final scalable system.Exposure to real-world business scaling, working closely with founders and leadership teams.A clear, rapid career progression path in a high-growth company with a proven delivery framework.