Business Transformation Consultant

Role PurposeOur client, a real estate company is looking for a Business Transformation/Change Manager Consultant to lead a transformation project during 18 months.He/She is responsible for coordinating and driving change management activities at country and local branch level throughout the deployment of the transformation program. Acting as the key local change representative, the Business Transformation/Change Manager works closely with the Program Change Team, local management, business teams, Key Users and End Users to ensure effective change adoption and a smooth transition to new processes and systems.Key Responsibilities:Stakeholder Identification & Change Network· Support the Country Lead and local management in identifying relevant Business Representatives, Key Users and End Users across the sites in scope.· Leverage knowledge of local operations, business processes and organizational structures to identify the appropriate stakeholders.· Work with local management and HR teams to nominate Key Users and ensure that roles and responsibilities are clearly assigned within the target organization.· Build and maintain an effective local change network throughout the deployment.Change Impact Assessment· Identify and assess organizational, process and people impacts of the program at country, branch and site level.· Translate program-level change impacts into the local context.· Define appropriate local mitigation and change actions in coordination with the Program Change Team.· Coordinate the implementation of local change and support plans.Communication & Stakeholder Engagement· Act as the primary local communication relay between the program and End Users.· Cascade program communications and key messages across the branch and deployed sites.· Facilitate local Q&A sessions and provide clarification on program-related changes.· Adapt communication materials and messages to the local context when required.· Ensure effective two-way communication between the program, branch and deployed sites, escalating operational concerns, feedback and adoption barriers to the Program Change Team.Training Coordination & Support· Coordinate the logistical organization of training activities across local sites, including invitations, attendance tracking and alignment with the program training plan.· Ensure participation of Key Users during pre-UAT activities and of End Users during training sessions.· Ensure that appropriate local training materials and support documentation are available and kept up to date.· Identify additional local training needs and communicate them to the Program Change Team.Local Change Network & Field Support· Support Business Representatives and Key Users as they develop their knowledge and readiness for the new solution.· Escalate questions, issues and support needs to the appropriate project or program teams. · Actively support the local organization from Kick-off through Go-Live and Hypercare.· Facilitate and animate the local network of Business Representatives and Key Users.· Participate in governance meetings at branch and program level.Workshops, Seminars & Change Events· Support the preparation and logistical coordination of local change and communication events.· Contribute to workshops, End User seminars, readiness sessions and other program events.· Support the preparation of relevant content in collaboration with the Program Change Team.Adoption Monitoring· Define, collect and monitor local adoption indicators, including process usage, user engagement, Hypercare requests and field feedback.· Provide local adoption data and insights to the Program Change dashboard.· Identify adoption issues and recurring difficulties following Go-Live.· Initiate or coordinate reinforcement actions and workshops where required to improve adoption and embed new ways of working.CapacityThe Local Business Transformation/Change Manager is expected to maintain a strong field presence and act as the local link between the transformation program and the business, ensuring that users are informed, prepared, trained and supported throughout the change.Required Skills & Experience·  Freelance role·  Experience in Change Management, Business Transformation, Project Management or Deployment activities.· Strong stakeholder management and communication skills.· Ability to engage effectively with both management and operational teams.· Experience supporting organizational or system transformation projects.· Strong coordination and organizational capabilities, particularly in multi-site environments.· Ability to understand business processes and assess the operational impact of change.· Strong facilitation and presentation skills.· Ability to translate central program requirements into pragmatic local actions.· Comfortable working in a cross-functional and international program environment.· Proactive, structured and solution-oriented approach.· Ability to collect and analyze feedback and adoption indicators.· Fluent in French & Dutch