Business Transformation Manager

Role Summary – Business TransformationDrive the next phase of operational excellence for the business unit by strengthening the foundational Lean/Six Sigma continuous improvement culture, while progressively layering in RPA/IPA and Agentic and Generative AI capabilities. This role requires a Process Excellence professional who can operate across the full transformation spectrum — from process rigor to intelligent automation — identifying, designing and deploying solutions across the operations that are grounded in data and sustained through strong governance.Key ResponsibilitiesLean/Six Sigma – FoundationalDrive continuous improvement culture through training, coaching and implementation of Lean/Six Sigma principles in day-to-day operationsUnderstand and articulate problems/issues in a timely, accurate manner from delivery/operations teams; lead structured RCA and CAPAPrepare business cases and project charters with clear articulation of business objectives, timelines, risks and quantified outcomesActively contribute to change implementation on the floor and execute the transformation governance modelRPA / IPA – Automation LayerWork with delivery/operations teams to conduct automation assessments and opportunity identificationPartner with the RPA/IPA team on BRD (Business Requirement Document) creation and functional specificationsTrack automation benefits realization and ensure adoption is embedded into steady-state operationsBuild the bridge between rule-based automation (RPA/IPA) and more advanced intelligent-automation interventionsAgentic & Generative AI – Emerging ThrustIdentify and assess opportunities to deploy Agentic and Generative solutions, including LLM-based tools, across operations.Partner with engineering teams to convert business problems into intelligent automation AI use cases, defining scope, data needs, guardrails and success metricsDrive PoCs and pilots for autonomous agents/co-pilots that execute or augment multi-step operational tasks; support scale-up post-validationBuild and maintain a transformation roadmap that sequences Lean/Six Sigma, RPA/IPA and Agentic/Generative AI interventions coherentlyTeam & Stakeholder ManagementAct as primary liaison between operations and technology leadership; escalate risks and opportunities proactivelyCo-ordinate with Clients’ Business / IT / Transformation COE teams to drive the transformation roadmap.Champion change management to drive adoption of new tools and ways of working, from Lean practices through to intelligent automationConduct training on Lean/Six Sigma, RPA/IPA and Agentic/Generative fundamentals for operations teamsCandidate ProfileCertified Lean Six Sigma Black Belt with excellent command of Lean/Six Sigma methodology — this remains foundational and non-negotiable for the roleMinimum 8 years of relevant experience in Process Excellence, Quality Management and RPA/IPA ImplementationWorking exposure to Agentic and Generative use cases — prompt engineering, autonomous agent workflows, co-pilot design or LLM-based automation — is a strong plusDomain experience in Logistics & Transportation / Oder Management is preferred; reputed BPO/KPO background is an advantageExcellent analytical, presentation and communication skills; ability to influence senior stakeholdersCertificationsMandatory: Lean Six Sigma Black BeltPreferred (any one or more): RPA/IPA platform certification (UiPath, Automation Anywhere, Power Automate)Generative / Agentic certification (Anthropic, OpenAI, Microsoft, Google Cloud)Machine Learning or Prompt Engineering certificationCertified Scrum Master / Product Owner (added advantage)EducationUG – Any Graduate (required)PG – Any Postgraduate (MBA from acclaimed B schools preferred)