Café Experience & Operations Manager

Not just a manager. The face of our café.At Soo, be it, we're building more than a café—we're building a place where people feel at home. Every conversation, every coffee, every playlist, every little detail matters.We're looking for someone who doesn't just manage operations, but genuinely enjoys creating memorable guest experiences and building a team that takes pride in what they do.This role starts by leading operations at our Tilak Road café, with a clear pathway to grow into a Brand Operations Manager, overseeing multiple locations as the brand expands.Please read before applyingThis role is exclusively for professionals with prior experience in premium cafés or specialty coffee brands.If you've worked with brands like Blue Tokai, Third Wave Coffee, Starbucks, Subko, Grey Soul Coffee Roasters, or similar premium cafés, we'd love to hear from you.Applications from restaurants, bars, pubs, banquet operations, cloud kitchens, or hotel F&B without hands-on café management experience will not be considered.What You'll DoLead the complete day-to-day operations of the café.Build, mentor, and inspire a passionate front-of-house and barista team.Deliver consistently exceptional guest experiences.Create a warm, welcoming café culture where guests genuinely enjoy spending time.Ensure the highest standards of cleanliness, hospitality, and operational excellence.Manage inventory, ordering, scheduling, and daily reporting.Coach the team on service, communication, and attention to detail.Identify opportunities to improve systems, efficiency, and guest satisfaction.Work closely with the founders to help shape the future of the brand.We're Looking For Someone WhoHas 3–6 years of café management experience in a premium café or specialty coffee environment.Understands café culture—not just restaurant operations.Has experience leading baristas and front-of-house teams.Loves interacting with guests and building relationships with regulars.Takes ownership, solves problems calmly, and leads by example.Has strong operational skills covering staffing, inventory, SOPs, and customer experience.Wants to grow with an ambitious independent café brand.Why Join Soo, be it?Work directly with the founders and influence key decisions.Lead a café where guest experience comes before targets.Build systems and culture—not just manage shifts.A genuine opportunity to grow into a multi-location leadership role as we expand.Competitive salary with performance-based incentives.If you're passionate about cafés, coffee culture, and creating spaces people love returning to, we'd love to meet you.Location: Tilak Road, Pune