Cafe Manager

Company Description Chaileela/Chaiलीला® is a café brand rooted in the heartland of Madhya Pradesh, dedicated to curating moments of nostalgia and building lasting connections with guests. The brand is known for its impeccable quality and world-class service that resonates with patrons. Chaileela/Chaiलीला® focuses on offering India’s beloved chai in a way that respects and aligns with the environment. This vision is reflected in its commitment to serving chai in an authentic, culturally grounded manner, creating a warm and memorable experience for every visitor.Role Description The Cafe Manager is a full-time, on-site role based in Bhopal, responsible for overseeing daily café operations and ensuring an excellent guest experience. This includes supervising staff, managing schedules, and coordinating food and beverage preparation to maintain quality, hygiene, and consistency. The Cafe Manager will handle inventory, ordering supplies, and monitoring costs to support efficient and profitable operations. They will engage with guests, address feedback, and implement initiatives that enhance customer satisfaction and drive sales. The role also involves maintaining a clean, safe environment, training team members, and promoting the brand’s values and authentic chai culture.Qualifications Strong Customer Service skills with a focus on guest satisfaction and relationship-building.Effective Communication skills for interacting with guests, team members, and suppliers.Knowledge of Food & Beverage operations, including quality standards and hygiene practices.Experience in Food Service, including order handling, service flow, and staff coordination.Sales skills to promote offerings, increase revenue, and support café growth.Previous experience in café, restaurant, or hospitality management is preferred.Ability to lead and motivate teams, handle conflict, and make sound operational decisions.Basic understanding of inventory management, cash handling, and point-of-sale systems.Flexibility to work mornings, evenings, weekends, and holidays as required.High school diploma or equivalent; hospitality or business-related education is an advantage.