Cafe Manager

Company Description Cafe Coffee Day (CCD) is India’s largest café chain and a popular hangout space for people who enjoy a relaxed, welcoming atmosphere. Operated by Coffee Day Global Limited, a subsidiary of Coffee Day Enterprises Limited, CCD combines a strong café presence with a robust coffee business. Backed by Asia’s second-largest network of coffee estates, the company exports high-quality coffee to clients in the USA, Europe, and Japan. Since opening its first café in Bangalore in 1996, CCD has become a vibrant social hub for the young and the young at heart. Team members join a brand known for its energetic culture, growth opportunities, and focus on customer experience.Role Description The Cafe Manager role is a full-time, on-site position based in New Delhi. The Cafe Manager oversees daily café operations, including staff scheduling, task delegation, and ensuring smooth service throughout the day. This role is responsible for maintaining high standards of customer service, product quality, cleanliness, and safety, while managing inventory, cash handling, and basic reporting. The Cafe Manager supports and trains team members, handles customer feedback, and implements promotional activities to drive sales and enhance the guest experience. The role also involves coordinating with regional leadership on operational guidelines and contributing ideas to improve performance and team engagement.Qualifications Strong people management and team leadership