Call Center Agent – Arabic Speaker (Own visa)
TASC Outsourcing · Dubai, United Arab Emirates
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Call Center Agent – Arabic Speaker
Job Responsibilities
Handle inbound and outbound customer calls in a professional and courteous manner.Respond to customer inquiries and provide accurate information regarding products and services.Identify customer needs and provide appropriate solutions or escalate issues when required.Make outbound calls to prospective and existing customers and follow up on leads.Build positive relationships with customers and ensure a high level of customer satisfaction.Handle customer complaints professionally and work toward timely resolution.Achieve assigned daily, weekly, and monthly call and performance targets.
Requirements
Previous experience in Call Center and Customer ServiceStrong communication and customer-handling skills.Fluency in Arabic and English is required.Good computer, CRM, and MS Office skills.Ability to handle high-volume calls and work in a target-driven environment.Strong interpersonal, negotiation, and problem-solving skills.Customer-focused attitude with a professional and positive approach.Ability to work independently as well as part of a team.Candidates available for immediate joining will be preferred.