Call Center Agent - Arabic speakers

About the RoleThe Contact Centre Agent will be responsible for managing customer interactions and ensuring a high level of satisfaction through effective communication and problem-solving.ResponsibilitiesAnswer incoming calls and respond to customer inquiries professionallyMake outbound calls for follow-ups when neededProvide accurate and complete information using company toolsHandle complaints calmly and offer solutions within set timelinesKeep records of interactions, process customer accounts, and file documentsFollow company procedures and guidelinesEscalate issues to the right department when necessaryMeet individual performance targets and support overall team goalsQualificationsHigh school diploma or equivalent; further education is a plus.Required SkillsFluency in Arabic and English (spoken and written)Preferred SkillsExperience in a customer service roleStrong communication and interpersonal skills