Call Center Agent (Arabic Speakers-Immediate Joiners)

Responsibilities

Handle and resolve customer complaints received from the call center.Act as the primary point of contact for high-priority or sensitive customer issues.Investigate complaints thoroughly by coordinating with internal departments (sales, service, logistics, etc.).Ensure timely resolution of cases while maintaining high customer satisfaction levels.Maintain accurate records of escalations, actions taken, and resolutions in CRM systems.Monitor complaint trends and provide insights to improve processes and reduce repeat issues.Communicate professionally with customers, keeping them informed throughout the resolution process.Ensure all cases are handled in line with company policies and service standards.Support continuous improvement initiatives by identifying gaps in customer service processes.