Call Center Agent

Job Title: Call Center Agent About SGISumou Global Investment (SGI) is a Saudi real estate investor-developer headquartered in Al Khobar, active across the Kingdom and beyond since 2007. Part of the Sumou Group, SGI master-plans and delivers residential, commercial, and mixed-use destinations aligned with Saudi Vision 2030, with a portfolio spanning more than 60 million square meters of land under development and projects exceeding SAR 30 billion in development value.About the RoleAs the first point of contact for prospective buyers and investors, you will manage inbound inquiries across phone, email, and digital channels, provide accurate and timely information on SGI developments, qualify leads based on their needs and investment interests, and schedule appointments that convert qualified prospects for the sales team.Key Responsibilities•   Answer inbound calls, messages, and emails from prospective clients promptly and professionally to ensure a positive client experience.•   Provide accurate information on SGI developments, unit availability, pricing, and amenities to help clients make informed decisions.•   Log every inquiry and keep customer records complete and up to date in the CRM to ensure accurate tracking and effective follow-up.•   Qualify leads and route high-potential prospects to Sales Agents; escalate unusual or unclassified inquiries to the Sales Manager so every lead is handled by the right team.•   Follow up on missed calls and pending inquiries within agreed response times to minimize missed opportunities.•   Meet individual KPIs for response time, call quality, and lead conversion to maintain service standards and support sales performance.Qualifications•   High school diploma required; Bachelor's degree in Business, Marketing, or a related field preferred.•   2–4 years of call center or customer service experience; real estate background preferred.•   Fluency in Arabic and English, spoken and written.Skills & Competencies•   Excellent communication and active listening.•   Proficiency with CRM systems and call center platforms.•   Solid command of MS Office.•   Organized, patient, and customer-first under pressure.