Call Center Agent

The Call Centre Agent, Telesales supports customer service and sales operations by handling enquiries, qualifying leads, arranging follow-ups and maintaining accurate CRM records, helping convert interest into qualified opportunities for the sales team.Key ResponsibilitiesHandle inbound and outbound calls professionally, responding to customer enquiries about Refine's project portfolio, pricing and payment plans.Qualify leads generated through marketing campaigns, walk-ins and online enquiries, capturing accurate customer requirements and interest levels.Arrange and coordinate follow-up calls, site visits (if required) and meetings between qualified leads and the sales team.Maintain and update customer records, call logs and lead status in the CRM accurately and in real time.Re-engage dormant leads and maintain a regular follow-up cadence to keep the pipeline active.Support after-sales customer queries, escalating complex issues to the After Sales & CRM Manager or relevant department.Meet individual and team targets for call volume, lead conversion and customer satisfaction.Follow call scripts, etiquette standards and compliance requirements consistently across all customer interactions.Share feedback on recurring customer queries or objections to support continuous improvement of scripts and processes.RequirementsPrevious experience as a call centre or telesales agent, preferably within real estate industry.Strong call centre etiquette and telephone communication skills.Familiarity with CRM systems, with exposure to Salesforce.Target-driven, with a proven ability to meet or exceed KPIs in a fast-paced sales environment.Strong listening, questioning and objection-handling skills.Well organised, with close attention to detail for accurate data entry and follow-up scheduling. PreferredHands-on Salesforce experience or certification.Experience in real estate after-sales or CRM support functions.Additional language skills relevant to Refine's client base.