Call Center Agent - German Speaker

Job SummaryWe are looking for a motivated and customer-oriented German-Speaking Call Center Agent to join our team. This role is suitable for fresh graduates who are fluent in German and enjoy communicating with customers and providing excellent service.Key ResponsibilitiesHandle customer inquiries through phone, email, and other communication channels.Provide accurate information and professional support to customers.Resolve customer complaints and issues efficiently.Maintain a high level of customer satisfaction.Document customer interactions and update the required systems.Follow company policies, procedures, and quality standards.Escalate complex issues to the relevant team when needed.RequirementsUniversity graduate or equivalent.Fluent German speaker (B2–C1 level).Good command of English is an advantage.Excellent communication and interpersonal skills.Customer-oriented with a positive attitude.Good problem-solving skills.Ability to work under pressure and in a fast-paced environment.Fresh graduates are welcome to apply.