Call Center Agent - Hiring UAE National

Key ResponsibilitiesHandle inbound and/or outbound customer calls professionally.Respond to customer enquiries and provide accurate information.Resolve customer complaints and escalate complex cases when required.Maintain accurate records of customer interactions in the system/CRM.Follow up on customer requests and ensure timely resolution.Meet assigned KPIs, including call quality, response time and customer satisfaction.Follow company procedures, scripts and service standards.Maintain confidentiality of customer information.RequirementsHigh School/Diploma/Bachelor’s degree.Previous call center/customer service experience preferred.Excellent communication and interpersonal skills.Good English communication; Arabic or additional languages are an advantage.Basic computer and MS Office skills.Customer-focused with good problem-solving abilities.Comfortable working in shifts and handling high call volumes