Call Center/ Customer Engagement Execuitve

A day in your life might include (what you will be doing/ key responsibilities)Fully support customers via phone calls and other communication channels such as Email, Facebook, Zalo…Resolve problems, complaints by clarifying issues, explore the answers and alternative solutions, implement solutions to satisfy customer’s needs.Other major duties such as lock card, active card/account, notify transactions or account balance/customer’s card…Use the corresponding etiquette on the telephone and other live channels to satisfy and please customers.Provide innovative offers to improve the quality service of Contact Center.Ensure adherence to the defined Operation process, instructions related to Anti-money laundering (AML) and know your customer (KYC), code of conduct & rules of The Company.Take part in building procedures and regulations for projects related to Contact Center.Implement tasks allocated by Contact Center ManagerWhat we need from you (your skill and experience/ what you’ll bring to the team)Having Financial Institution experience is a plus.Excellent verbal communication skills, speaking clearly and succinctly, required English language proficiency.Candidates must be able to perform job functions independently or as part of a team and have problem-solving skills to solve a diversity of customer issues.Being able to work in shifts 24/7, Timo service is available for our customers 365 days a year.Work in HCMC and desire to work in a newly established project with high pressure and productivity achievement.