Call Center Customer Service Representative

Company Description Ideal Clinics Jeddah is a well-known healthcare center recognized for its experienced, well-trained, and professional medical staff, including surgeons, physicians, doctors, and consultants. The clinic offers a clean, well-maintained environment supported by modern medical equipment to provide thorough patient care. Core services include cosmetic surgery, laser surgery, skin care, eye care, and dental care, addressing a wide range of patient needs. Ideal Clinics also provides specialized spa services for women, reflecting its commitment to comprehensive wellness and comfort. The organization focuses on high-quality care standards and a positive patient experience for the community it serves.Role Description This is a full-time, on-site Call Center Customer Service Representative role based in Jeddah. The representative will handle incoming calls, respond to patient inquiries, provide information about clinic services, and assist with appointment scheduling and follow-ups. The role involves documenting interactions in clinic systems, escalating complex issues to appropriate departments, and ensuring that each caller receives clear, accurate, and courteous support. The representative will collaborate with medical and administrative teams to resolve concerns, support patient satisfaction initiatives, and maintain confidentiality of patient information. Consistent, professional communication and adherence to clinic policies and procedures are essential in this position.Qualifications Strong customer-facing skills with experience in Customer Service, Customer Support, and Customer Service Representatives roles.Ability to focus on Customer Satisfaction and Customer Experience, ensuring callers feel heard, informed, and respected.Excellent spoken and written communication skills in English; Arabic language skills are a strong advantage.Comfortable handling high call volumes, using call center or CRM systems, and following structured workflows.Demonstrated empathy, patience, and professionalism when dealing with sensitive health-related inquiries.Basic understanding of healthcare or clinic environments is preferred; prior experience in medical or service industries is beneficial.Strong organizational skills, attention to detail, and reliability in following schedules and procedures.High school diploma or equivalent required; further education in communications, customer service, or healthcare administration is an asset.