Call Center Customer Service Representative

Position: Collection Specialist/Customer ServiceLocations: Indianapolis, IN 46240Duration: Fulltime Permanent JobSALARY: 41.6K/Year with BenefitsFirst 3 Months Training Period will be 100% Onsite (8am to 5pm)After training period Manager will allot shifts as per the business need as Hybrid Model (8am-5pm, 10am-7pm, 12pm-9pm) Start date: 11/9/2026Interview Dates: 10/7. 10/8, 10/13 and 10/14.Job DescriptionWe’re hiring customer-focused professionals to support borrowers with student loan accounts and help them find the right repayment solutions.🔹 Manage assigned customer accounts with past-due balances🔹 Communicate via calls, email & correspondence to resolve accounts🔹 Negotiate payment plans and provide financial solutions🔹 Deliver excellent customer service in challenging situations🔹 Maintain accurate documentation & follow compliance guidelines💡 What we’re looking for:Strong communication, negotiation skills, attention to detail, and ability to handle difficult conversations professionally.Preferred education, skills, and experience.High school diploma or equivalent; some college coursework in business or related fields is preferred.Must have Call Center Experience or High-Volume Calling Environment.0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.Familiarity with debt collection laws, regulations, and compliance requirements.