Call Center Customer Service Representative

Customer Service Representative – Call CenterWe are seeking a Customer Service Representative to join the Call Center of one of the largest government-owned companies in Riyadh. The position offers a professional work environment with competitive salaries and benefits.

Key Responsibilities

Receive and professionally handle customer inquiries and complaints.Record and follow up on customer cases using CRM and customer service systems.Identify the root causes of customer issues and provide appropriate solutions or escalate cases to the relevant departments.Comply with established procedures, service-level standards, and performance indicators.Accurately document and update customer information.Handle difficult cases, de-escalate complaints, and maintain a positive customer experience.

Requirements

Saudi nationality.Bachelor’s degree in Business Administration, Management Information Systems, Information Technology, Data Analytics, Public Administration, Public Relations, or a related field.More than one year of experience in customer service or call center operations.Strong communication, customer service, and problem-solving skills.Ability to use digital systems and manage multiple tasks simultaneously.Willingness to work rotating shifts.Willingness to work full-time on-site in Riyadh.

Preferred Qualifications

Experience using CRM or customer ticketing systems.Experience handling customer complaints and escalated cases.Previous experience in BPO and contact centers, telecommunications and technology, banking and fintech, or e-commerce and smart applications.