Call Center Customer Service Representative

Position: Collection Specialist/Customer ServiceLocations: Indianapolis, IN 46240Duration: Fulltime Permanent JobSALARY: 47,840/Year with BenefitsHourly Rate: $23/hr.+ Monthly IncentivesFirst 3 Months Training Period will be 100% Onsite (8am to 5pm)After training period Manager will allot shifts as per the business need as Hybrid Model (8am-5pm, 10am-7pm, 12pm-9pm) (Employees working the evening shift receive a 15% shift differential on their hourly rate).Start date: 11/9/2026Interview Dates: 10/13, 10/14 and 10/15Job DescriptionWe’re hiring customer-focused professionals to support borrowers with student loan accounts and help them find the right repayment solutions.Manage assigned customer accounts with past-due balancesCommunicate via calls, email & correspondence to resolve accountsNegotiate payment plans and provide financial solutionsDeliver excellent customer service in challenging situationsMaintain accurate documentation & follow compliance guidelinesPreferred education, skills, and experience.High school diploma or equivalent; some college coursework in business or related fields is preferred.Must have Call Center Experience or High-Volume Calling Environment.0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.Familiarity with debt collection laws, regulations, and compliance requirements.Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).Competitive base salaries Bonus incentives Generous PTO, Floating Holidays and 12 Federal Holidays observedSupport for financial-well-being and retirement 401k with employer matchComprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and moreEmployer paid short-term/long-term disability and basic life insurance Flexible hybrid working arrangements.Paid parental leave and adoption reimbursement programsFree access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentivesTuition Reimbursement and Family Scholarship ProgramsCareer development and training opportunities