Call Center Executive/ Agent

Job Title – Call Center Executive/ Agent Type - OutsourcedContract Duration- 12 Months ExtendableSalary - 5000Work Location – DubaiJob Summary:We're looking for a motivated Customer Service Representative to join our call center team. You'll be the first point of contact for our customers, handling inbound/outbound calls, resolving issues, and delivering a great customer experience.Key Responsibilities:Answer inbound calls and respond to customer inquiries promptly and professionallyMake outbound calls for follow-ups, surveys, or sales as neededResolve customer complaints and escalate complex issues to the appropriate teamAccurately log calls, update customer records, and maintain CRM dataMeet or exceed KPIs (call handling time, first-call resolution, customer satisfaction scores)Follow scripts, compliance guidelines, and company policies during callsCollaborate with team members and supervisors to improve service qualityRequired Skills:High school diploma or equivalent (Bachelor's degree a plus)2+ years of experience in customer service or call center environment preferredExcellent verbal and written communication skillsStrong problem-solving skills and patience under pressureComfortable using CRM software, dialers, and basic computer applicationsAbility to work flexible shifts, including evenings/weekends if requiredSkills:Customer ServiceCall Center OperationsCustomer SupportInbound/Outbound CallsCRM Software (e.g., Salesforce, Zendesk, HubSpot — name the actual tool if you use one)Phone EtiquetteActive ListeningProblem SolvingConflict ResolutionData EntryTime ManagementMultitaskingCommunication SkillsCustomer SatisfactionComplaint ResolutionSales Support (if outbound/sales-related)