Call Center Executive

Job Description – Call Centre Executive / Patient Sales ExecutiveOrganization: Eternell ClinicPosition: Call Centre Executive – Inbound & Outbound SalesDepartment: Sales & Patient ExperienceEmployment Type: Full-TimeExperience Required: Minimum 2+ YearsJoining: Immediate Joiner PreferredIndustry: Aesthetics | Beauty | Dermatology | Dental | Laser ServicesLocation: DubaiAbout Eternell ClinicEternell Clinic is a premium Holistic Longevity & Regenerative Clinic with its extended service in, aesthetics, beauty, dermatology, dental, laser, wellness, and longevity clinic focused on delivering high-quality treatments and an exceptional patient experience.We are looking for an energetic, target-driven, and highly persuasive Call Centre Executive / Patient Sales Executive who can effectively manage inbound and outbound calls, convert enquiries into consultations and appointments, follow up with prospective patients, and drive sales across Eternell Clinic's services.Role OverviewThe Call Centre Executive will be responsible for handling inbound patient enquiries and outbound sales calls, understanding customer requirements, recommending appropriate services, booking consultations and appointments, and consistently following up with leads until conversion.The primary objective of this role is to increase appointment bookings, patient footfall, treatment conversions, and clinic revenue.The candidate should be comfortable selling premium services across:* Aesthetic Treatments* Beauty Services* Dermatology* Cosmetic Dermatology* Dental & Cosmetic Dentistry* Laser Hair Reduction* Skin & Hair Treatments* Anti-Ageing Treatments* Body Contouring* Other premium clinic servicesKey ResponsibilitiesInbound Call Management* Handle all incoming calls, enquiries, WhatsApp leads, website enquiries, and campaign-generated leads professionally.* Understand the patient's requirements and recommend suitable services or consultations.* Explain treatment benefits, available services, packages, offers, and consultation processes clearly.* Convert incoming enquiries into confirmed appointments.* Respond quickly to new leads to maximize conversion opportunities.* Maintain excellent communication and create a premium first impression of Eternell Clinic.Outbound Sales & Lead Conversion* Make outbound calls to new, existing, and prospective patients.* Follow up consistently with leads generated through digital marketing, social media, campaigns, referrals, website enquiries, and walk-ins.* Re-engage old leads and previous patients for relevant services and treatments.* Promote Eternell Clinic's aesthetic, dermatology, dental, beauty, and laser services.* Cross-sell and upsell relevant treatments, packages, memberships, and services.* Convert enquiries into consultation bookings and ultimately into paying patients.* Follow up on missed appointments, cancelled appointments, and non-converted consultations.Sales Responsibilities* Achieve daily, weekly, and monthly appointment and revenue targets.* Maintain a strong focus on lead-to-appointment and appointment-to-treatment conversion.* Identify patient needs and recommend appropriate services.* Confidently communicate treatment USPs, packages, promotional offers, and value propositions.* Create urgency appropriately to encourage appointment bookings.* Maintain continuous follow-up with prospective patients until closure.* Generate repeat business from existing patients.* Support clinic campaigns and promotional activities through outbound calling.* Work closely with doctors, therapists, front desk, clinic managers, and marketing teams to improve conversions.CRM & Lead Management* Maintain accurate records of every patient interaction in the CRM.* Update lead status, follow-up dates, appointment details, treatment interests, and conversion status.* Ensure no qualified lead is missed or left without follow-up.* Maintain proper lead pipelines including:New Lead → Contacted → Interested → Appointment Booked → Consultation Completed → Treatment Converted → Follow-Up / Repeat Patient* Prepare and share daily reports on:* Calls made* Calls connected* New enquiries* Follow-ups* Appointments booked* Appointments attended* Conversions* Revenue generated* Pending leadsPatient Relationship Management* Build professional and long-term relationships with patients.* Handle patient queries with empathy, confidence, and professionalism.* Provide appointment reminders and pre-visit information.* Coordinate with clinic teams to ensure smooth patient appointments.* Follow up after consultations where treatment has not yet been purchased.* Maintain high standards of confidentiality while handling patient information.* Ensure every interaction reflects Eternell Clinic's premium brand positioning.Required Experience* Minimum 2+ years of experience in call centre, telesales, telecalling, patient coordination, inside sales, or customer conversion.* Experience in one or more of the following industries is strongly preferred:* Aesthetic Clinics* Dermatology Clinics* Beauty Clinics / Salons* Dental Clinics* Cosmetic Dentistry* Laser Clinics* Skin & Hair Clinics* Healthcare / Wellness* Premium Healthcare ServicesRequired Skills* Excellent verbal communication skills.* Strong sales and persuasion skills.* Excellent telephone etiquette.* Strong objection-handling and negotiation abilities.* Ability to confidently close appointments and sales.* Excellent follow-up discipline.* Target-oriented and revenue-focused mindset.* Ability to handle a high volume of inbound and outbound calls.* Comfortable working with CRM and lead-management systems.* Good coordination and customer-service skills.* Ability to communicate premium treatments and services confidently.* Professional, energetic, positive, and patient-focused personality.Preferred Candidate ProfileThe ideal candidate should be:* Sales driven and target oriented* Highly confident on telephone and WhatsApp communication* Strong at converting enquiries into appointments* Persistent with follow-ups without compromising patient experience* Skilled at objection handling* Comfortable working with monthly sales targets* Experienced in selling high-value aesthetic or healthcare services* Presentable and professional* Able to work in a fast-paced clinic environment* Passionate about beauty, aesthetics, dermatology, dental, and wellness servicesPerformance KPIsPerformance will be measured based on:* Number of inbound leads handled* Number of outbound calls completed* Call connectivity rate* Lead response time* Lead-to-appointment conversion %* Appointment show-up rate* Consultation-to-treatment conversion %* Follow-up conversion rate* Repeat patient conversion* Upselling and cross-selling* Monthly revenue generated* Achievement of individual sales targets* CRM follow-up complianceWorking ScheduleFull-Time PositionEternell Clinic operates 7 days a week. Candidates should be flexible to work on rotational shifts and weekends, with weekly off / roster scheduling as per clinic policy.JoiningImmediate joining is preferred.Candidates who can join immediately or within a short notice period will be given preference.Why Join Eternell Clinic?* Opportunity to work with a premium aesthetics and healthcare brand.* Attractive opportunity to earn through performance and sales incentives.* Exposure to high-demand aesthetic, dermatology, dental, beauty, and laser services.* Opportunity to build expertise in premium healthcare sales.* Performance-driven career growth opportunities.* Work closely with experienced doctors, aesthetic professionals, and healthcare teams.How to ApplyInterested candidates may share their updated CV along with:* Total work experience* Relevant call centre / telesales experience* Experience in Aesthetics / Beauty / Derma / Dental / Laser sales* Current salary* Expected salary* Current location* Notice period / availability to join* Immediate Joiners Preferred | Minimum 2+ Years Experience | Full-Time RoleSubmit your resumes to "hr@eternell.org"