Call Center Executive ( Financial Services and Bank- Immediate Joiners)

Mandatory details/Skills:Handle inbound and outbound customer calls professionally and efficiently.Respond to customer queries regarding products, services, bookings, orders, or general information.Understand customer requirements and provide appropriate solutions.Make outbound calls for follow-ups, confirmations, feedback, and sales opportunities.Maintain accurate records of customer interactions, calls, and follow-up activities.Escalate complex customer issues to the relevant department or supervisor.Follow up with customers to ensure their concerns are resolved.Achieve assigned call quality, productivity, customer service, and sales targets.