Call Center Manager

Job SummaryWe are looking for a Call Center Executive to join our team in Riyadh, Saudi Arabia. The ideal candidate will handle customer calls, answer inquiries, resolve issues, and provide excellent customer service while ensuring a positive customer experience.ResponsibilitiesAnswer inbound and make outbound customer calls.Respond to customer inquiries and resolve complaints.Record customer interactions in the system.Follow up on customer requests when needed.Escalate complex issues to the relevant team.Maintain a high level of customer satisfaction.Work closely with internal teams to resolve customer concerns.RequirementsPrevious experience in a call center or customer service role.Excellent communication skills in Arabic and English.Strong customer service and problem-solving skills.Basic computer skills and experience using CRM systems is a plus.Ability to work in a fast-paced environment.Positive attitude and team player.