Call Center Operator

Company Description WellTrans is dedicated to ensuring transportation is never a barrier to good health, with a strong focus on serving members reliably and safely. With over two decades of experience supporting the Medicaid and Medicare community, the organization is deeply rooted in Indiana and committed to the well-being of local neighbors, families, and friends. WellTrans coordinates transportation across a statewide network of service partners to provide wheelchair accessibility, bus service, and overnight trips. The company manages all logistics so members can focus on their health, emphasizing responsive communication and on-time service for every trip.Role Description The Call Center Operator is a full-time, on-site role based in Indianapolis, IN. This role is responsible for answering incoming calls from members and transportation providers, scheduling and confirming trips, and updating trip information accurately in the system. The Call Center Operator will provide clear, courteous, and professional support, address questions or concerns, and escalate issues when necessary to ensure member needs are met. Daily activities include verifying eligibility and trip details, coordinating with transportation partners, monitoring trip status, and documenting interactions in accordance with company policies and compliance standards. The role requires consistent, reliable attendance and a commitment to delivering high-quality service to a diverse member population.Qualifications Strong Customer Service and Customer Support skills, with a member-focused approach.Professional Phone Etiquette and effective Communication skills in a fast-paced environment.Experience or familiarity with Contact Centers and call-handling systems.Ability to manage multiple calls, prioritize tasks, and maintain accurate records.High school diploma or equivalent; prior experience in healthcare, transportation, or call center settings is a plus.Comfort working with computer-based systems and learning new software tools.Dependable, detail-oriented, and able to work collaboratively with team members and transportation partners.