Call Center Representative

Job Title – Call Centre AgentType - PermanentSalary – Upto AED 5000Work Location – DubaiMandatory – 2–3 years of relevant experience in Call Centre Operations with minimum 1 year experience in UAE.Responsibilities:Handle inbound and outbound calls professionally and efficiently.Respond to customer enquiries regarding vehicles, services, appointments, promotions, and general information.Schedule and coordinate service, maintenance, test-drive, and other customer appointments.Follow up with customers regarding enquiries, bookings, service appointments, and feedback.Record and update customer information, call details, and interactions accurately in the CRM system.Identify customer requirements and route complex issues to the relevant department.Handle customer complaints professionally and ensure timely resolution or escalation.Maintain high service standards and achieve defined call centre KPIs, including call quality, response time, productivity, and customer satisfaction.Support customer retention and identify opportunities for cross-selling and upselling relevant products or services.