Call Center Representative

Call Center Representative

Location: Malvern, PA Schedule: Full-Time | Onsite Pay Rate: $20.00 per hourScheduleTuesday, Wednesday, Thursday, Friday, and SaturdayFlexible start time between 7:30 AM and 9:30 AM7.5-hour workdaySchedule must remain consistent once selectedAbout the OpportunityLHH Recruitment Solutions has partnered with a growing organization in the Malvern, PA area to identify a Call Center Representative to join their customer service team.This role is ideal for someone who enjoys helping customers, providing exceptional service, and working in a fast-paced environment.

The successful candidate will support customers through inbound and outbound phone communication while assisting with scheduling, payment processing, record maintenance, and administrative support.Key ResponsibilitiesCustomer Service & Call ManagementAnswer and manage a high volume of inbound calls professionally and efficientlyRoute calls to appropriate departments and team membersProvide outstanding customer service and resolve inquiries promptlyHandle multiple phone lines while maintaining accuracy and professionalismUtilize effective problem-solving and conflict-resolution skills to address customer concernsAppointment Scheduling & CoordinationSchedule customer appointments, consultations, and service visitsMake outbound calls to confirm appointments and installationsCommunicate scheduling updates and changes to customersCoordinate with internal departments to ensure a positive customer experienceData Entry & Record MaintenanceMaintain and update customer information in company databasesEnsure all records and documentation are accurate and completeProcess and distribute paperwork to appropriate departmentsPerform data entry tasks with strong attention to detailPayment ProcessingProcess customer payments through electronic payment systemsHandle sensitive customer information confidentiallyEnsure payment information is accurately entered and recordedAdministrative SupportAssist with departmental and operational administrative tasksSupport team projects and initiatives as neededCollaborate with customer service, operations, and other internal teamsContribute to a positive, professional, and team-oriented work environmentQualificationsRequiredPrevious experience in customer service, call center, receptionist, or administrative roles preferredStrong verbal and written communication skillsProfessional phone presence and customer-focused attitudeAbility to multitask in a fast-paced environmentExcellent organizational and problem-solving skillsAccurate data entry and documentation abilitiesProficiency with Microsoft Word and ExcelAbility to work independently and take initiativePositive attitude and willingness to learnAbility to pass a criminal background checkReliable transportation to Malvern, PAPreferredPrevious call center experienceAppointment scheduling experienceCustomer payment processing experienceExperience working in a high-volume customer service environmentCompensation & BenefitsCompetitive pay at $20.00/hourPaid Time Off (PTO)Paid HolidaysMedical InsuranceDental InsuranceVision Insurance401(k) Retirement PlanAdditional Voluntary BenefitsEqual Opportunity EmployerWe are committed to creating an inclusive workplace and welcome qualified applicants from all backgrounds. Qualified applicants with arrest and conviction records will be considered in accordance with applicable federal, state, and local laws.For information regarding how your personal information is collected and used, please visit:https://www.lhh.com/us/en/candidate-privacyApply today if you're looking for a stable, full-time opportunity with a growing organization and a team-focused environment in Malvern, PA.