Call Center Representative

Call Center Representative / Customer Service Representative

Company: Motor Werks, part of the Murgado Automotive Group

Location: Barrington, IL | Job Type: Full-time | Schedule: Day shift; availability may include evenings or Saturdays as business needs require | Pay: Competitive hourly pay based on experienceMotor Werks is hiring a customer-focused Call Center Representative to support our dealership customer experience.

In this role, you will handle inbound and outbound calls, answer questions, schedule appointments, route callers to the right department, and provide professional support to customers throughout their sales and service journey.This is a great opportunity for someone with strong communication skills, a positive attitude, and experience in customer service, call center, receptionist, or administrative support roles.ResponsibilitiesAnswer a high volume of inbound calls in a friendly, professional, and efficient mannerMake outbound calls to follow up with customers, confirm appointments, and support dealership communication needsSchedule, confirm, and update sales and service appointments accuratelyListen to customer questions or concerns and provide clear, helpful information or route the call to the appropriate team memberDocument customer interactions, appointment details, and follow-up notes accurately in dealership systemsSupport a positive customer experience by communicating with professionalism, patience, and attention to detailQualificationsPrevious call center, customer service, receptionist, appointment scheduling, or administrative experience preferredExcellent phone etiquette, active listening skills, and clear verbal communicationAbility to multitask, stay organized, and work efficiently in a fast-paced environmentComfortable using computers, email, scheduling tools, and Microsoft Office programsProfessional, dependable, and customer-first attitudeAutomotive dealership experience is a plus, but not requiredBenefitsCompetitive hourly pay based on experienceHealth insurance and retirement plan optionsPaid training and ongoing supportCareer growth opportunities within Motor Werks and the Murgado Automotive GroupTeam-oriented dealership environment focused on excellent customer serviceWhy Join Motor Werks?At Motor Werks, our call center team plays an important role in helping customers connect with the right people and services quickly. You will be part of a supportive team that values professionalism, communication, and a customer-first approach.Apply TodayIf you are a dependable customer service professional who enjoys helping people over the phone, we encourage you to apply for our Call Center Representative position today.Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.We are an employer who participates in the E-verify program with the Department of Homeland and Security.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Opportunities for commission available in addition to salary.