Call Center Representative

HireLevel is looking for a Call Center Representative in Alton, IL.The role of a Call Center Representative is a key position because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.Job Category: Full TimeShift: Monday-Friday 8:30am-5pmCompensation: $19/hourResponsibilities for the Call Center Representative:Use customer service skills to efficiently resolve customer issueInbound/outbound callsUse problem solving skills to create an acceptable solution for business and customerMaintain records and details electronically per case and customerCommunicate effectively with team and customerRequirements for Call Center Representative :High School DiplomaCall Center experienceMust meet client background and drug testing policiesStrong attention to detailLove talking to people and ability to WOW customers on every callExcellent verbal, written, and listening skillsRelentless drive to own the customers problem and resolve itAbility to adapt well to changeAbility to work well in a fast paced work environmentAbility to think outside of the box to resolve problemsMinimum high school diploma or GED, and 1 year work experience requiredWe are an equal opportunity employer.