Call Center Representative

Call Center Agent Job Responsibilities:Obtains client information by answering telephone calls & answering (live chat) as per company policy.Informs clients by explaining procedures, answering questions & providing information.Maintains communication equipment by reporting problems.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Answer incoming calls and respond to customer’s (live chat)Management and resolving customer complaintsIdentify and escalate issues to supervisorsResearch, identify, and resolve customer complaints using applicable softwareDocument all call information according to standard operating proceduresComplete call logs and reportsCall Center Agent Qualifications / Skills:Strong verbal communicationPhone skillsListeningData entry skillsCustomer focusCustomer serviceAttention to detailProfessionalismMulti-taskingProficient in relevant computer applicationsKnowledge of customer service practices and principlesExcellent data entry and typing skillsSuperior listening, verbal, and written communication skillsAbility to handle stressful situation appropriately9 working hrs. a day.6 days a week.