Call Center Representative

Company Description Extensya is a leading provider of contact management solutions and business process outsourcing services, operating fully equipped contact centers in Jordan, Saudi Arabia, Iraq, and other global locations. Established in 2008, the company has built strong operational and technical infrastructure to support clients across the Middle East, USA, Europe, and the Indian Sub-continent. Extensya focuses on delivering a complete range of contact management and business support services while expanding through a multi-country delivery model in the region. The company positions itself as a seamless extension of its partners, integrating into their operations to enhance communication, performance, and customer experience. Team members join a growing organization dedicated to business excellence and long-term client success.Role Description The Call Center Representative role at Extensya is a full-time, on-site position based in Riyadh, Saudi Arabia. The role involves handling inbound and outbound customer calls, responding to inquiries, resolving issues, and providing accurate information about products and services in a professional manner. Representatives will document interactions in the system, follow established procedures and scripts, and escalate complex cases when needed. The position includes meeting defined performance targets, maintaining high customer satisfaction, and collaborating with team members and supervisors to improve service quality. Call Center Representatives are expected to adhere to company policies, maintain confidentiality, and contribute to a positive, inclusive workplace.Qualifications Strong customer-facing skills, including experience in Customer Service Representative roles and Customer Support functions.Ability to maintain high levels of Customer Satisfaction through clear communication, problem-solving, and follow-up.Well-developed Interpersonal Skills, including active listening, empathy, and the ability to interact with diverse customers and colleagues.Solid Computer Literacy, with the ability to navigate call center software, CRM systems, and common office applications.Excellent verbal and written communication skills in English; proficiency in Arabic is highly beneficial.Ability to work in shifts, manage time effectively, and perform under pressure in a fast-paced environment.Previous call center or customer service experience is preferred, especially in outsourcing or contact management environments.High school diploma or equivalent required; further education or certifications in customer service or related fields are an advantage.