Call Center Representative - Real Estate

About the RoleWe are looking for a Call Center Representative. The successful candidate will be responsible for handling inbound and outbound calls, assisting clients with their inquiries, qualifying leads, and ensuring a professional and positive customer experience.This role is ideal for someone who is confident on the phone, customer-focused, and comfortable working in a fast-paced real estate environment.Key ResponsibilitiesHandle inbound and outbound calls with clients and potential customers.Respond to customer inquiries and provide accurate information about available properties and services.Qualify leads and identify potential clients based on their requirements.Maintain accurate records of calls, inquiries, follow-ups, and client information in the CRM system.Coordinate with the Sales and other relevant teams to ensure smooth lead handover and follow-up.Make follow-up calls to existing leads and ensure no potential opportunity is missed.Handle customer concerns professionally and escalate issues when required.Meet daily call, follow-up, and performance targets.Maintain a professional and customer-focused approach in all interactions.RequirementsPrevious experience in a call center, tele-sales, customer service in real estate role preferred.Excellent verbal communication and interpersonal skills.Confident and professional telephone manner.Strong follow-up and customer service skills.Ability to handle a high volume of calls and work under pressure.Good computer and CRM skills.Strong English communication skills.Real estate experience is preferred.What We’re Looking ForA proactive and target-oriented individual.Someone who is confident speaking with clients over the phone.Strong attention to detail and organizational skills.Positive attitude and willingness to learn.Ability to work effectively as part of a team.